To Request a Return:
Please email email@example.com with the below information and request a RETURN AUTHORIZATION number (RA#):
International Sales are FINAL SALE
Headwear & Facewear are FINAL SALE
Full Priced Items: may be exchanged or returned for a full refund to original payment, less the shipping cost, if back in store within 14 days of receiving the item. Garments must be unworn/unused, in original condition, free of any damage and with tags on to receive a refund.
Full Priced items out of store over 14 days from delivery are not eligible for a refund and will be given a store credit.
Items out of the store over 30 days are nonreturnable and not eligible for store credit.
Sale Items: are non-refundable, but may be returned for store credit, less the shipping cost, if back in store within 14 days of receiving the item. The store credit will be issued in a form of an online gift card that is valid up to one year. Online gift cards are online only and cannot be redeemed in store. Garments must be unworn/unused, in original condition, free of any damage and with tags on to receive a store credit.Sale Items out of store over 14 days from delivery will be deducted a 15% restocking fee.
[We are not accepting any exchanges on sale items at this time. Any sale order placed online and returned will be given a store credit regardless if the customer placed another order. Due to the limited availability of our sale items, The Startingate will not hold sale items.]
NOTE: ‘DAMAGE’ MAY INCLUDE THE PRESENCE OF ANY FAKE TAN, MAKE UP OR OTHER MARKS AND THE PRESENCE OF THE SMELL OF COSMETICS, PERFUME, DEODORANT, WASHING DETERGENT OR OTHER PRODUCTS/ODORS ON THE GARMENT.
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All prices are in USD. © 2021 The Startingate, Inc.
Some or all of the items in your cart are SALE items. Sale items are non-refundable and may be returned for store credit ONLY. Sale items marked FINAL SALE are not returnable. International sales are FINAL.
Due to COVID-19, all Headwear & Facewear are FINAL SALE.
For our complete Refund Policy click here.
To complete your purchase please select I agree to the Refund Policy below.