Return Policy

This return policy is ONLINE ONLY.
In-store purchases abide by the return policy on the bottom of the receipt.
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Full Priced Items: may be exchanged or returned for a full refund to original payment, less the shipping cost, if back in store within 14 days from delivery. Garments must be unworn/unused, in original condition, free of any damage and with tags on to receive a refund.

  • Full priced items that arrive back in store more than 14 days from delivery are not eligible for a refund and will be given a store credit.
  • Returns will be deducted $10 for return label.
  • Full Price Items out of store 30 days or more are non-returnable and not eligible for store credit.
Sale Items: may be returned for store credit only, less the shipping cost, if back in store within 14 days from delivery. Sale items marked FINAL SALE are non-returnable. Garments must be unworn/unused, in original condition, free of any damage and with tags on to receive a store credit.
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  • Returns that arrive outside the 14 day window will be deducted a 15% restocking fee.
  • Returns that arrive over 30 days from delivery are non-refundable.
  • Store credit will be issued via email in the form of an online gift card that is valid up to one year from issue date. Online gift cards are online only and cannot be redeemed in store.
  • Returns will be deducted $10 for return label.
  • NO EXCHANGES: Any sale order placed online and returned will be given a store credit regardless if the customer placed another order.
  • Due to the limited availability of our sale items, The Startingate will not hold sale items.
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NOTE: ‘DAMAGE’ MAY INCLUDE THE PRESENCE OF ANY FAKE TAN, MAKE UP OR OTHER MARKS AND THE PRESENCE OF THE SMELL OF COSMETICS, PERFUME, DEODORANT, WASHING DETERGENT OR OTHER PRODUCTS/ODORS ON THE GARMENT.  

  • International Sales are FINAL SALE
  • Headwear & Facewear are FINAL SALE